What Information Should an AI Receptionist Collect From a Door Lead?

The Real Goal Understand which door, and what’s actually wrong with it, before assuming what kind of project this is.

Ask This, Not That

Ask “Which door is giving you trouble — the front entry, a patio door, something else?” — not “What door product are you interested in?” Homeowners describe doors by symptom, not by catalog category. Ask “Can you tell me what’s happening with it — hard to lock, hard to slide, letting in air?” — not “Do you need repair or replacement?” as the opening question. That choice usually only makes sense after the symptom is understood. For patio doors specifically, ask “Is it the door sliding that’s the issue, or is it the glass or the lock?” — not a generic “what’s wrong with the door,” which misses the detail that actually determines the fix.

The Follow-Through The type of door and the described symptom route the lead correctly — a patio door with failed glass and an entry door someone wants for curb appeal are entirely different conversations, even though both start with “my door.”

Skip This If Don’t ask a homeowner to identify hardware components (roller type, frame material) by name. If they knew that, they probably wouldn’t be calling.