AI Receptionist FAQ

Usually the business keeps its public number and uses call routing or forwarding to send selected calls to the AI system. The exact setup depends on the phone provider and workflow.

Will customers know they are speaking with AI? The experience should be transparent. The system can sound natural without pretending to be a human employee.

Can it schedule appointments? Yes, when calendars, appointment types, qualification rules, availability, and booking restrictions are configured correctly.

Can it transfer calls? Yes, if transfer destinations and fallback rules are defined. A failed transfer should return to a useful path rather than drop the caller.

What happens if it does not know an answer? It should not guess. It should collect the question, explain the next approved step, and route the issue to a person.

Can it handle existing customers too? It can, but new sales and existing customer service often need different workflows. The company should decide what belongs in each path.

Does it replace my receptionist? Not necessarily. Many businesses use AI for overflow, nights, weekends, repetitive intake, or channels that employees cannot monitor continuously.

How long does setup take? It depends on business complexity. A reliable setup requires documenting services, exclusions, hours, qualification rules, calendars, transfers, escalation, and common questions, then testing the result.

What should I review after launch?

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Calls, transcripts, response times, appointments, errors, disqualifications, usage, and situations that required human intervention.

What is the biggest implementation mistake? Launching a generic script without mapping how the business actually handles leads.

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